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Terms of Service - GroupRB Marketing

Welcome to GroupRB Marketing, operated by GroupRB LLC ("we," "us," or "our"). By accessing our website (grouprb.com) or using any of our products, services, or consultations (collectively, the "Services"), including but not limited to web design, local SEO tools, digital marketing, and consulting, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully, as they govern your use of our Services and outline our mutual responsibilities.

1. Acceptance of Terms

By accessing our website or using any of our Services, you agree to these Terms. If you do not agree, you may not use our Services. We may update these Terms at any time, and we’ll notify you via email or our website when changes are made. Your continued use of the Services after updates means you accept the new Terms.2. Services OverviewGroupRB Marketing offers a range of Services, including but not limited to:

  • Web design and development
  • Local SEO tools and optimization
  • Digital marketing campaigns
  • Consulting and strategy sessions Pricing and specific terms for each Service are outlined in service agreements, proposals, or on our website. All Services are subject to these Terms unless otherwise specified in a written contract.

3. Invoicing and Payment Guidelines

We provide clear billing terms to ensure smooth transactions for our Services.

  • Invoicing: Invoices are issued based on the Service provided (e.g., one-time for web design projects, recurring for subscription-based SEO tools, or per-session for consultations). Invoices are delivered via email or accessible through your client portal.
  • Payment Methods: We accept payments via credit/debit cards, ACH, wire transfers, or other methods specified at checkout or in your service agreement. You must provide valid payment information.
  • Payment Due Date: Payments are due upon invoice receipt unless otherwise stated (e.g., net 15 or net 30 terms for project-based work). A seven (7) day grace period applies for processing.
  • Recurring Subscriptions: For subscription-based Services (e.g., SEO tools), payments are billed in advance monthly or annually and renew automatically unless canceled at least three (3) days before the renewal date via your client portal or by emailing info@grouprb.com.
  • Failed Payments: If a payment fails, we’ll attempt to charge your payment method up to three (3) times over seven (7) days, notifying you via email after each attempt.
  • Deposits: For project-based Services (e.g., web design), a deposit (typically 50%) may be required before work begins, with the balance due upon completion or per agreed milestones.

4. Late Payments and Collections

Timely payments help us deliver exceptional Services. If payments are late, the following applies:

  • Late Fees: Accounts unpaid after the grace period (7 days unless otherwise specified) will incur a late fee of $25 or 5% of the invoice amount, whichever is greater, applied every 10 days until paid.
  • Service Suspension: For recurring Services, we may suspend access after 14 days of non-payment without notice. For project-based Services, work may be paused until payment is received. Suspension does not waive your payment obligations.
  • Collections: Accounts unpaid for 30 days may be referred to a third-party collections agency. You’ll be responsible for all collection costs, including reasonable attorney fees and court costs, where permitted by law.
  • Credit Reporting: Non-payment may be reported to credit bureaus, which could impact your credit score.
  • Reactivation: For suspended Services, you must pay all outstanding invoices, late fees, and a $50 reactivation fee to restore access or resume work.

5. Cancellation and Termination

  • Subscriptions: You may cancel recurring Services (e.g., SEO tools) at any time through your client portal or by contacting info@grouprb.com. Cancellation takes effect at the end of the current billing cycle, and no prorated refunds are provided.
  • Project-Based Services: Cancellation of web design or other project-based Services before completion may result in forfeiture of deposits or partial charges for work completed, as outlined in your service agreement.
  • Consultations: Cancellations of scheduled consultations require 24 hours’ notice; otherwise, you may be charged the full session fee.
  • Termination by Us: We may suspend or terminate your access to Services for non-payment, violation of these Terms, or suspected fraudulent activity, with or without notice.
  • Data Retention: Upon cancellation or termination, we may retain your data for 30 days before deletion, unless required by law. You’re responsible for exporting any data before canceling.

6. Service Limitations and Disclaimers

We strive to deliver high-quality Services, but some outcomes are beyond our control.

  • No Guarantees: Results for SEO, marketing, or web performance (e.g., rankings, traffic, conversions) are not guaranteed due to external factors like search engine algorithms or market conditions.
  • Service Availability: Our website and Services may be temporarily unavailable for maintenance or unforeseen issues. We’re not liable for losses caused by such interruptions.
  • Client Responsibilities: You’re responsible for providing accurate information (e.g., business details, content) and timely feedback to ensure successful Service delivery.

7. Intellectual Property

All content, tools, designs, and deliverables created by GroupRB Marketing, including websites, SEO tools, templates, and reports, are owned by GroupRB LLC or our licensors unless otherwise specified in a service agreement.

  • License: You’re granted a non-exclusive, non-transferable license to use deliverables (e.g., websites, reports) for your business purposes during the term of your agreement or subscription.
  • Restrictions: You may not copy, modify, distribute, or reverse-engineer any part of our Services or deliverables without written consent.
  • Client Content: You retain ownership of content you provide (e.g., logos, text), but grant us a license to use it for delivering the Services.

8. Limitation of Liability

To the fullest extent permitted by law, GroupRB LLC is not liable for indirect, incidental, special, or consequential damages arising from your use of our Services, such as loss of profits, data, or business opportunities. Our total liability is limited to the amount you paid for the specific Service in the preceding twelve (12) months.

9. Indemnification

You agree to indemnify and hold GroupRB LLC, our affiliates, and employees harmless from any claims, losses, or damages, including legal fees, arising from your use of our Services, violation of these Terms, or infringement of any third-party rights (e.g., using copyrighted content without permission).

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your State]. Any disputes will be resolved through binding arbitration in Rock Hill, S, following the rules of the American Arbitration Association, except where prohibited by law.

11. Additional Provisions

  • Force Majeure: We’re not liable for delays or failures due to events beyond our control, such as natural disasters or internet outages.
  • Third-Party Integrations: Our Services may integrate with third-party platforms (e.g., Google Business Profile, hosting providers). You’re responsible for complying with their terms and providing accurate account information.
  • Confidentiality: We won’t disclose your business data except as required by law or to provide the Services (e.g., to payment processors, hosting providers, or analytics tools).
  • Ownership of Work: For web design projects, ownership of final deliverables transfers to you upon full payment, unless otherwise stated in your service agreement.

12. Contact Us

Have questions about these Terms or our Services? Reach us at info@grouprb.com or 803-415-5062.© 2025 GroupRB LLC. All rights reserved.